Effective Date: 27 March 2025

At Doarly, owned and operated by Aifinity Technologies Private Limited , we strive to ensure a positive experience for both service providers and clients. Our refund policy outlines the circumstances and procedures under which refunds may be issued. By using the Doarly Platform, you agree to this Refund Policy.

1. General Refund Policy

Refunds may be issued under specific conditions, as outlined below. Refunds are not guaranteed and will be processed at the discretion of the Company based on the nature of the issue and the evidence provided.

2. Eligibility for Refunds

You may be eligible for a refund in the following situations:

a. Service Not Delivered:

• If the service provider fails to deliver the agreed-upon service within the specified time frame.

b. Poor Service Quality:

• If the service rendered does not meet the agreed-upon quality standards or is significantly different from what was promised.

c. Unauthorized Charges:

• If an unauthorized charge was made to your account due to a system error or fraudulent activity.

d. Cancellations:

• Refunds for cancellations will depend on the specific cancellation terms agreed upon between the client and the service provider.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of Mind: If you decide not to proceed with a service after it has been initiated.

• Partial Service Usage: If you use part of the service and then request a refund.

• Breach of Terms: If the refund request arises from a violation of our Terms of Service.

4. Refund Request Process

To request a refund, follow these steps:

1. Submit a Request:

   • Email us at aifinitytechnologies@gmail.com with the subject "Refund Request" or use the refund request form in the Doarly Platform.

2. Provide Necessary Details:

   • Include your name, transaction ID, details of the service, and the reason for the refund request.

   • Attach supporting evidence, such as screenshots, communication logs, or any relevant documentation.

3. Resolution Timeframe:

   • We aim to resolve refund requests within 7-10 business days. You will be notified of the outcome via email.

5. Refund Method

Approved refunds will be processed using the original payment method. Depending on your financial institution, it may take 5-10 business days for the funds to reflect in your account.

6. Disputes Between Users

Doarly acts as a facilitator between clients and service providers. If a refund dispute arises, we will mediate based on the evidence provided by both parties. However, the final decision rests with the Company.

7. Amendments to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon posting on the Platform with an updated "Effective Date." Continued use of the Platform after changes constitutes acceptance of the revised Refund Policy.

8. Contact Us

If you have any questions or need assistance with a refund request, please contact us at:

Aifinity Technologies Private Limited
aifinitytechnologies@gmail.com

We appreciate your understanding and cooperation in ensuring a fair and transparent process for all our users.